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SunPass Might Owe You Money Here’s Why
The State has recently announced that they will be withholding all payments to the vendor in charge of SunPass, the electronic toll system that manages transactions for many roads throughout Florida. The reason? A laundry list of performance issues, millions of dollars in backlogged transactions and a bunch of pissed off drivers who received overdraft fees after their system malfunctioned.
Did you get screwed over by the Sunpass screw up?
More specifically did you receive at least two automatic withdrawals from SunPass between June 11 and August 17? SunPass will reimburse anyone financially impacted by their bank’s overdraft fees caused by the posting of the backlog of toll transactions.
Here’s how to apply:
- 1. Log into your account on Sunpass.com and select “Online Support”
- 2. On the “Reason for Contact” dropdown list, select “Overdraft Fee Reimbursement”
- 3. On the “Sub-Category” menu, select “Request.”
- 4. Submit your bank records reflecting at least two automatic withdrawals for SunPass replenishments and the resulting overdraft fee(s) that occurred between June 11 and Aug. 17.
Customers may also file a claim by:
- Fax: 1-888-265-1725 (U.S. only)
- Mail: General Customer Correspondence & Enrollment Florida Department of Transportation/SunPass P.O. Box 447, Ocoee, FL 34761
- In person at a SunPass. Walk-in Center
If submitted online or at a SunPass Walk-in Center, requests will be processed within four to five business days.
Account holders will have the option of having a check mailed to you or having your SunPass account credited.
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